IT Outsourcing takes IT Support a step further.  IT Outsourcing implies that 5Nines takes on a more proactive and involved role of managing your technology support and helping you make informed technology decisions.   It’s like hiring 5Nines to be your Director of IT as well as your IT Staff.   

There can be real advantages in this approach.   Some businesses can benefit by contracting professional advise and services without the staffing concerns and costs.   A small business that is particularly dependent on a complex technical infrastructure may find having a part time staff of several people with focused specialties is more effective than a full time in-house staff with a narrow experience base.  The full time staff person may still need outside  help, and overall costs may be higher, or results may not be adequate